Centralized telephony for multi-site networks
Shops, branches, clinics or franchises: each site wants its own local number, hours and voicemail, while head office wants to compare sites. TELQIO combines both.
The problem
A network of sites often inherited a patchwork of lines: personal mobile numbers on online listings, switchboards that no longer answer, and nobody able to say how many calls are missed overall.
Head office also has to handle permissions. A site manager sees their own calls, a regional director sees their area, management sees everything. That calls for roles by scope, not a single shared key.
How it flows
Example journey
Multi-site networks
Local number per location
A fictional hair salon network reserves a local number for each of its locations.
Hours set per site
Each site defines its time slots. Outside them, the call goes to a voicemail that announces opening hours.
Overflow to another site
If a site does not answer, the call goes to the neighbouring site or to head office under a defined rule.
Rights by scope
A site manager reads the calls of their site. The regional director sees the sites in their area.
Comparison at head office
Management compares missed calls and durations from one site to another to decide where to strengthen reception.
Products involved
Virtual numbers
Search, order and attach phone numbers to a project.
Custom quoteCall flows
Build a call journey visually or in text.
Custom quoteWhite label
One organization, sub-accounts, projects: each customer isolated.
Custom quoteCall tracking
Know which sources, campaigns and ads make the phone ring.
Custom quoteLimits to know
- A local number per site needs numbers available in each area. Some countries require proof of a local address.
- Overflow between sites only helps if teams coordinate. A poorly designed transfer rule just moves the problem.
- The number of sites affects sizing and the quote, not the principle.
List your sites
Number of locations, countries, opening hours and how managers are organized: send us these details for a quote.