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Terms of service

Outline of terms applicable to the service. The final terms will depend on the contract signed after a quote. Binding clauses remain to be drafted and validated.

Template to complete. This text has not been legally validated and does not constitute the applicable terms.

Status of this document

TELQIO is under construction. This outline binds no one until it is completed, validated and accepted in a contract.

Template to complete. This text is not a validated legal document and must not be published as one. Fill in every bracketed field, then have the whole text reviewed by legal counsel before any publication.

Parties

  • Provider: [TO COMPLETE: company name], [TO COMPLETE: legal form], [TO COMPLETE: registered office address], [TO COMPLETE: registration number and place]
  • Customer: the organization named in the quote or the contract.

Purpose

The service gives access to a programmable communications platform (numbers, voice, SMS, SIP, call flows) that can be integrated by API and operated from a console.

The exact scope, countries, services and volumes are those of the quote and the contract.

Quote, contract and prices

All prices are provided by custom quote. No price is public. Applicable amounts appear in the signed contract.

Invoicing and payment terms: [TO COMPLETE: invoicing and payment terms]

Availability of capabilities

Each capability depends on the country, the chosen provider and the contract. A country listed in the catalog is not necessarily open to every service.

Availability commitments, where applicable: [TO COMPLETE: service level commitments]

Accounts and API keys

  • The customer protects its access and keys, and answers for their use.
  • Keys are limited by project and environment. A lost or exposed secret is revoked and replaced.
  • The customer names the authorized people and keeps that list up to date.

Customer obligations

  • Comply with the acceptable use policy.
  • Check its own obligations (numbering, information to individuals, consent, opt-out lists), which are determined by the service, the country and its actual role.
  • Inform the people concerned when it enables call recording or transcription.
  • Not bypass number authentication or a route block.

Data

Personal data processing is described in the privacy policy and, where applicable, in a data processing agreement attached to the contract.

Data processing agreement: [TO COMPLETE: data processing agreement reference]

Liability

[TO COMPLETE: liability clauses to be drafted]

Term, suspension and termination

Contract term and notice: [TO COMPLETE: term and notice]

A suspension is reasoned, under the conditions of the acceptable use policy.

Effect of termination on numbers and data: [TO COMPLETE: effects of termination]

Support

Support arrangements: [TO COMPLETE: support arrangements]

Governing law and jurisdiction

[TO COMPLETE: governing law and competent jurisdiction]

Changes to the terms

Notification procedure for changes: [TO COMPLETE: procedure for changing the terms]