Privacy policy
Template describing how personal data would be handled on the site, in the quote form, in the console and for call recordings. Identity details and retention periods remain to be completed.
Status of this document
This template must be adapted to the actual processing, then validated. It describes no practice until its fields are filled in.
Who is responsible
Your role and TELQIO’s role are determined by the service, the country and each party’s actual role. For the communications content you process with the platform (calls, messages, recordings), the customer is generally responsible for its own processing and TELQIO acts on its behalf. This characterization is to be confirmed in the contract.
- Data controller: [TO COMPLETE: company name]
- Address: [TO COMPLETE: registered office address]
- Contact for personal data questions: [TO COMPLETE: personal data contact address]
- Data protection officer, where applicable: [TO COMPLETE: data protection officer]
Data processed and purposes
| Context | Data concerned | Purpose |
|---|---|---|
| Quote form | Company, contact, business email address, services, countries, estimated volumes, technical needs, comment, language. | Review the request and reply to it. |
| Developer access request | Requester identity, company, intended use. | Review the access request. |
| Console | Account identifiers, role, login and action logs, projects, keys (never stored in clear), usage. | Provide access, secure the account, track usage. |
| Call and message log | Numbers, timestamp, duration, status, technical reference, project. | Run the service, produce usage figures, diagnose incidents. |
| Call recordings | Audio, and transcript when enabled, tied to a call. | Purposes defined by the customer. Feature disabled by default. |
| Support | Exchanges, filtered attachments, call or message references. | Handle support requests. |
| Optional marketing consent | Email address, date and scope of consent. | Send information if, and only if, you asked for it. |
Quote form
A quote request is a business request. It does not require an account. Consent to marketing communications is optional, never pre-ticked, and does not condition the reply to the quote.
Do not enter any secret, API key or recording in this form.
Console
The console uses a session cookie that is necessary for it to work. Access and action logs serve security and traceability. Secrets are shown only when created.
Call recordings
Recording is optional and disabled by default. When the customer enables it, the customer is responsible for defining the purpose, the retention period and the information given to the people recorded. Transcripts, where they exist, follow the same rules.
Applicable retention periods: [TO COMPLETE: recording retention periods]
Recipients
- The publisher’s authorized teams, within the limits of what they need.
- Hosts and technical providers: see the “Subprocessors” page and [TO COMPLETE: list of subprocessors]
- Carriers and communications providers needed to route traffic: [TO COMPLETE: partner carriers]
- Authorized authorities, where an obligation applies to the publisher.
Retention periods
| Category | Period |
|---|---|
| Quote requests | [TO COMPLETE: quote request retention period] |
| Console accounts and logs | [TO COMPLETE: log retention period] |
| Call and message logs | [TO COMPLETE: communications log retention period] |
| Call recordings | [TO COMPLETE: recording retention period] |
| Support | [TO COMPLETE: support request retention period] |
Transfers outside the European Union
[TO COMPLETE: transfers outside the European Union and associated safeguards]
Your rights
To exercise your rights, write to: [TO COMPLETE: personal data contact address]
Competent supervisory authority: [TO COMPLETE: supervisory authority]
- Access your data and obtain a copy.
- Have it corrected.
- Request its erasure, where the conditions are met.
- Request restriction of processing or object to it.
- Receive your data in a structured format, where this applies.
- Withdraw consent at any time.
- Lodge a complaint with the competent supervisory authority.
Security
[TO COMPLETE: description of the security measures actually in place]
Cookies and trackers
See the “Cookies” page. Today the site uses only a session cookie needed for the console and no analytics tracker.