Migration and porting
Porting a number means moving it from one carrier to another while keeping its identity. The operation involves several parties, and its timing does not depend on TELQIO alone.
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The steps
- Inventory. List the numbers to port, their current carrier and their use (voice, SMS, SIP).
- Build the file. Gather the documents required for the country and number type.
- Porting request. It is filed with the receiving carrier and passed to the donor carrier.
- Validation. The donor carrier can accept or reject the request, for instance if the details do not match.
- Cutover date. A date is agreed for the actual transfer.
- Check. You test inbound calls, SMS and flows after the cutover.
Documents to prepare
- The identity of the number holder, as it appears with the current carrier.
- A recent bill or the customer reference with the donor carrier.
- A letter of authorization if someone else files the request.
- For some countries, proof of a local address or of business activity.
A mismatch in name or address between the file and the current carrier is a frequent cause of rejection.
Outage risks
The cutover can cause a brief interruption. It is riskier when the number carries a switchboard or a contact center. Set up a temporary call forward before the date, prepare your flows on the new account in advance and pick a low-traffic window.
What depends on the carrier
- Whether this type of number can be ported in this country at all.
- Lead times, which vary and are not guaranteed here.
- Rejection reasons and ways to appeal.
- Termination terms of the old contract, which remain your responsibility.
If porting is not possible
You can order a new number, announce the change to your contacts and keep the old number forwarding while its contract runs.