Prepare a number port
This guide is a preparation checklist, not an official procedure. It helps you gather what you need before describing your request in a quote request.
Updated on
What porting covers
Porting a number means moving it from one carrier to another while keeping it. Whether it is possible, which documents are required and how long it takes depend on the country, the type of number, the current carrier, the chosen provider and the contract.
No porting is open today, and no lead time is announced: it is confirmed with the chosen provider once your request has been reviewed.
Step 1: build the inventory
- List each number to port in E.164 format, without spaces.
- For each one, note the country, the type (local, national, mobile) and the current use: voice, SMS, or both.
- Note the current carrier and the associated contract.
- Note the project, site or customer each number will be attached to.
e164,country,type,use,current_carrier,project
+33199001234,FR,local,voice+sms,[to fill in],Project A
+33199001235,FR,local,voice,[to fill in],Project A
+33199001236,FR,local,voice,[to fill in],Project BStep 2: collect the holder’s information
The exact list is confirmed country by country. Required documents appear before the order, never after.
| Information | Why |
|---|---|
| Name or company name of the line holder | The request must match the holder declared with the current carrier. |
| Address and contract reference | Used to identify the line. |
| Latest invoice from the current carrier | May be requested as supporting evidence, depending on the country. |
| Person authorized to sign | A request is generally made by the holder or their representative. |
| Company identification documents | Depending on the requirements of the country and the type of number. |
Step 3: plan the cutover
- Pick a window where a brief interruption is acceptable, and warn the teams concerned.
- Keep the line active with the current carrier until the port is confirmed. Cancelling early can cost you the number.
- Prepare the routing on the TELQIO side (project, call flow, webhook endpoint) so it is ready at cutover.
- Plan a call test and an SMS test right afterwards, and a way back if the result is not what you expected.
Points to watch
| Topic | What to check |
|---|---|
| SMS | Moving the SMS capability is not automatic: it depends on the country and the provider. |
| Numbers tied to a third-party service | A code sent by SMS or an expected call may be disrupted during the cutover. |
| Recordings and history | History held by the current carrier is not transferred with the number. |
| Lead times | No lead time is guaranteed. It is confirmed with the provider. |
What this guide does not do
- It starts no port and does not guarantee one.
- It gives no legal advice. Your obligations are determined by the service, the country and your actual role.
- It does not replace the instructions of the current carrier and the chosen provider.
Frequently asked questions
Can I port a number before getting a quote?
No. Porting is discussed as part of a quote request, because it depends on the country, the type of number and the provider. Describe your inventory in the form.