Call recording: turn it on deliberately, keep it with a method
Recording is off by default. You enable it per project or flow, inform people and set a retention period. Custom quote pricing.
Custom quote
Recording a call is a decision, not an automatic setting. In TELQIO, recording is off by default. It is enabled only if you choose it, for a specific project, number or flow.
When it is on, people must be informed in an appropriate way, for example by a message at the start of the call. A call flow lets you place one before the parties are connected.
Each recording follows a configurable retention policy: when the chosen period ends, it is deleted. Access to the audio is limited to users whose role allows it, and that access is logged.
How it flows
Practical uses
Training and quality
Replay selected exchanges to train a team, for a limited period.
Evidence of a verbal agreement
Keep the exchange that confirms an order or an appointment.
Dispute handling
Find a call by its technical reference to look into a complaint.
Voice agent
Keep a trace of an exchange with an automated agent, if your policy provides for it.
Features
- Optional recording, off by default
- Enabled per project, number or flow
- Information message at the start of a call through a flow
- Configurable retention policy
- Audio access limited to authorized roles, with an access log
- Deletion when retention ends
Limits to know
- The rules for recording and informing people are determined by the service, the country and your actual role. TELQIO does not guarantee compliance on your behalf.
- Recording availability depends on the selected provider and the country.
- Available retention periods are set by the contract. A deleted recording cannot be recovered.
- A recording uses storage: the terms of that storage are specified in the quote.
- Recording quality depends on the quality of the call.
Technical details
| Default state | Recording off |
|---|---|
| Scope | Per project, number or flow |
| Retention | Configurable period, deletion at expiry |
| Access | Authorized roles only, with an access log |
Frequently asked questions
Is recording on by default?
No. It is off by default and is enabled only on your decision, for a defined scope.
Do I have to inform the person on the call?
Yes, in an appropriate way. The exact terms are determined by the service, the country and your role. A flow can play an information message.
What happens to a recording after the chosen period?
It is deleted. Pick a period that fits your purpose, and keep the extracts you need in your own tools if your policy requires it.
Related use cases
Documentation
Related services
Let's frame how you use recording
Explain the purpose, the countries and the retention period you have in mind. We will prepare a quote that reflects these choices.