Frequently asked questions
The answers below cover the offer, the technology and the state of the product. If your question is missing, write to us.
Updated on
About this FAQ
Some answers depend on the country, the service and the contract. We would rather say so than state what is not yet established.
Frequently asked questions
What are your prices?
No price is published. Each offer is set by custom quote, depending on services, countries and volumes. Amounts are shown as “According to your contract”.
In which countries are the services available?
The country list in the catalog is a reference, not active coverage. Each capability must be validated with the chosen provider and dated. Available countries are marked in the catalog as they are confirmed.
Is the platform live?
No. The public site, the demo console and the demo API exist. Calls and SMS there are simulations while no provider is configured.
How do I get a number?
A number is available when the country and capability are approved, stock is present, your account is authorized and the requested documents are provided.
Can I keep my current numbers?
Often through porting, but it depends on the country, the number type and your current carrier. Lead times are not guaranteed.
Why does my SMS count as two segments?
A long text, or one with characters outside GSM-7, switches to UCS-2 and is split into several segments. Each segment is counted.
Does “delivered” mean the SMS was read?
No. It means the carrier handed it over. Reading is never guaranteed.
Can I connect my PBX?
That is what the SIP trunk is for. Capacity, codecs and options depend on the partner carrier and are validated before use.
How do I receive call events?
Through signed webhooks. Your server verifies the signature, allows a clock tolerance of 300 seconds and ignores event identifiers it has already processed.
Do you record calls?
Recording is off by default. If you enable it, you define its purpose and retention.
Is TELQIO certified?
No certification is claimed today.
Are there connectors to my CRM?
No third-party integration is shipped. The API, webhooks and SIP let you connect on your own.